Last Updated: August 6, 2026
Applies to: Citizens and legal permanent residents of South Africa
Our website, https://designercovers.co.za (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In this document, we inform you about the use of cookies on our website and your rights under the Protection of Personal Information Act (POPIA).
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media
On our website, we have included content from Instagram, WhatsApp and TikTok to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram, WhatsApp and TikTok. This content is embedded with code derived from Instagram, WhatsApp and TikTok and places cookies. This content might store and process certain information for personalized advertising.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Instagram, WhatsApp and TikTok are located in the United States.
| Service | Cookie Type | Consent Required |
|---|---|---|
| Elementor | Statistics (anonymous) | Yes |
| WordPress | Functional | Yes |
| Google Adsense | Statistics, Marketing | Yes |
| Google reCAPTCHA | Functional, Marketing | Yes |
| Google Analytics | Statistics | Yes |
| Google Ads | Marketing | Yes |
| Google Fonts | Marketing | Yes |
| Google Maps | Marketing | Yes |
| YouTube | Marketing | Yes |
| Functional | Yes | |
| TikTok | Marketing, Functional | Yes |
| Miscellaneous | Purpose pending investigation | Yes |
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8.1 International data transfers
Some of our service providers are located in the United States and the European Union (including Google Analytics, Google Ads, Google Fonts, Google Maps, YouTube, reCAPTCHA, and social media platforms). When your personal information is transferred to these countries, we ensure appropriate safeguards are in place in compliance with POPIA section 72. We implement Standard Contractual Clauses and other lawful transfer mechanisms to protect your data.
8.2 Data retention schedule
We retain personal information for the following periods:
Users have the right to request deletion of their data at any time, subject to legal retention obligations.
9.1 Explicit consent for marketing
We collect email addresses for direct marketing purposes, including promotional emails, newsletters, and product updates. In accordance with POPIA section 69, we obtain explicit consent before sending marketing communications. All marketing emails include a clear, easy-to-use unsubscribe mechanism.
9.2 Marketing opt-in mechanism
When you subscribe to our newsletter or marketing communications, you must actively opt-in (we do not use pre-ticked boxes). You can manage your marketing preferences at any time by:
Note: Service-related emails (order confirmations, shipping updates, account notifications) are not marketing emails and continue regardless of marketing preferences, as they are necessary for contract fulfillment.
You have the following rights with respect to your personal data under POPIA:
10.1 Right to be informed
You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
10.2 Right of access
You have the right to request and access your personal data that we hold about you.
10.3 Right to rectification
You have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
10.4 Right to erasure
If you withdraw consent for data processing, you have the right to have your personal data deleted, unless we have a legal obligation to retain it.
10.5 Right to object
You may object to the processing of your personal data. We will comply with this request, unless there are justified grounds for continued processing under POPIA.
10.6 Formal data-subject request procedure
To exercise any of these rights, submit a written request to our Information Officer with the following details:
Requests should be sent to:
Primary Information Officer
Willem
Designer Pool Covers
Email: willem@designercovers.co.za
Phone: 0 (72) 688-2247
Deputy Information Officer
Loraine
Designer Pool Covers
Email: loraine@designercovers.co.za
Phone: 0 (72) 688-2247
Postal Address:
Sunnyrock Park 3, Unit 8
2 North Reef Road
Germiston, 1401
South Africa
Response time: We will respond to valid requests within 20 business days, as required by POPIA section 46.
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the Information Regulator South Africa without undue delay, as required under POPIA section 22. Our breach notification process includes:
All breach notifications will be coordinated by our Information Officers:
Primary Information Officer: Willem (willem@designercovers.co.za)
Deputy Information Officer: Loraine (loraine@designercovers.co.za)
Designated Information Officer:
Designer Pool Covers is registered with the Information Regulator South Africa and has designated the following Information Officers to manage data subject requests and POPIA compliance:
Primary Information Officer
Name: Willem
Email: willem@designercovers.co.za
Phone: 0 (72) 688-2247
Address: Sunnyrock Park 3, Unit 8, 2 North Reef Road, Germiston, 1401, South Africa
Deputy Information Officer
Name: Loraine
Email: loraine@designercovers.co.za
Phone: 0 (72) 688-2247
Address: Sunnyrock Park 3, Unit 8, 2 North Reef Road, Germiston, 1401, South Africa
Information Regulator Registration: [Registration Number – to be added upon POPIA registration]
Both officers are responsible for processing data subject requests, managing privacy complaints, and ensuring compliance with the Protection of Personal Information Act (POPIA).
In compliance with the Promotion of Access to Information Act (PAIA), we maintain a PAIA manual detailing:
The PAIA manual is available upon request by contacting either of our Information Officers:
Willem: willem@designercovers.co.za
Loraine: loraine@designercovers.co.za
Phone: 0 (72) 688-2247
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
If you have a complaint about how we handle your personal data, we would like to hear from you. You may:
Step 1: Contact us directly
Reach out to either of our Information Officers:
Step 2: Formal complaint to the Information Regulator
If your complaint is not resolved within 30 days, you may submit a formal complaint to:
Information Regulator South Africa
P.O. Box 31533
Braamfontein
Johannesburg, 2017
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/
For questions and/or comments about our Cookie Policy and privacy practices, please contact us:
Designer Pool Covers
Sunnyrock Park 3, Unit 8
2 North Reef Road
Germiston, 1401
South Africa
Website: https://designercovers.co.za
Primary Information Officer
Willem
Email: willem@designercovers.co.za
Phone: 0 (72) 688-2247
Deputy Information Officer
Loraine
Email: loraine@designercovers.co.za
Phone: 0 (72) 688-2247
Policy Last Updated: August 6, 2026